We try to process all orders within 24 business hours of order placement.
During periods of high demand, natural disasters, global pandemic (like covid-19) and holiday season, it may take 24-72 business hours to process your order. Once dispatched, you will automatically receive your tracking number via email.
We have multiple warehouses around the world. So, depending on where you're located in the world, your order shall usually be shipped from the warehouse closest to your address using that country's postal service or a premium courier service like DHL, Fedex, DPD or GLS.
EzToned cannot be held responsible if an order is not delivered as per the estimated time frames. We try our level best to accurately predict delivery time frames but at times, order volumes increase significantly causing stock depletion at a faster rate than we expect at a particular warehouse or carriers may be overloaded with demand and your shipment maybe delayed from their end.
During periods of high demand, we may run out of stock in the warehouse closest to your address.
In the event that your closest warehouse is out of stock, we will put your order in a backorder state until stock replenishment is completed in that warehouse.
EzToned cannot be held responsible in case the order's original estimated shipping durations are not met. We try to proactively inform you about potential delays and you shall get the option to cancel your order for a full refund in case we are out of stock and you don't want to wait longer for a restock.
Our warehouse locations are as follows:
1. USA - New Jersey, Totowa.
2. Australia - New South Wales, Padstow.
3. Canada - Toronto
4. UK - Feltham.
5. Netherlands- Weert.
6. Hong Kong - New Territories, Kwai Chung.
For standard shipping, our estimated delivery time frames are as follows:
USA: 3-20 business days
EU: 5-20 business days
Canada: 2-25 business days
Australia: 8-20 business days
New Zealand: 20-35 business days
UK: 5-20 business days
Rest of the world: 7-30 business days
Frequently Asked Questions
Where do the products ship from?
We always ship orders from the closest warehouse location to your address. Please check our warehouse locations above to estimate which warehouse may ship your order.
How do I track my package and where do I find the tracking information?
Every customer receives an order confirmation email via email after they order. Once your order has been dispatched, you can use the same link to track your package. However, you can always send us an email if you need any status updates!
What postal/courier companies do you use for shipping?
USA & Canada - UPS, USPS, FedEx.
UK - Royal Mail, DPD.
Netherlands (EU) - GLS, DPD, An Post.
Australia & New Zealand - Australia Post, Aramex.
Rest of the world - DHL, DPD, Fedex.
Note: This list is not exhaustive, depending upon the location, there may be other carriers used.
What happens if my package is delivered to a wrong address?
For any issues with the delivery of your order, we are happy to help! Simply send us an email to email@example.com. If it is a processing mistake from our end, we shall re-deliver your package for free.
Why was my package returned to sender?
Most commonly, your country's local courier will mark packages as ‘returned to sender’ due to a possible issue with your address. If you see this status update on your tracking, please email us right away so that we may resend your order (additional re-shipment fees may apply).
Can I request for my package to be delivered to me by a certain time?
No. Sorry, we don't offer this delivery option at the moment.
Do I have to sign for my package?
If you selected the standard shipping option at checkout, you do not need to sign for your package.
However, If you chose a premium tracked option at checkout, a signature may/may not be required depending on your country.
What does it mean when my package is being processed at customs?
This status is usually placed on an order when customs is reviewing your shipment (This applies to international orders only - all countries outside the warehouse locations above).
The tracking says there was a delivery attempt made but I didn't receive my package yet?
Please contact your local post office or the courier service to schedule your next delivery attempt.
My tracking information shows my package was delivered but I haven't received it. What do I do?
First, please check with family and neighbors - many customers find they did receive their order. If you have double checked and still have not received your order, feel free to send us an email to firstname.lastname@example.org so we can check with the courier service from our end as well.
Please note that we cannot do much from our end if you input the wrong shipping address at checkout and the order shows delivered.
I put the wrong shipping address at checkout. Can I change it?
Email us immediately (within 30 minutes of order placement) with the correct address you want us to ship to and we shall try to change the address.
Please do note that once an order is sent for processing to our warehouses, we can no longer change the shipping address (additional fees may apply for a re-shipment).
How much does shipping cost?
Standard shipping is $4.99 USD. This may change for locations where we do not hold local stock.
Shipping is usually free on all orders over $99 USD.
We also offer priority and expedited shipping methods at checkout.
Shipping rates can change from time-to-time based on factors outside of our control. To view up-to-date shipping rates for your specific location, please visit the checkout and proceed to the shipping section.
Do I have to pay duties/taxes?
Usually, if you're located in a country where we have a warehouse, you don't pay any customs/taxes. However, at times, if your package is shipping from an international warehouse (outside your country) or if you're located in a country outside our warehouse locations, you may have to pay duties/taxes.
EzToned ships all international orders (countries outside the USA, CA, EU, UK, AU/NZ) as "delivery duties unpaid". So, the customer is ultimately responsible any customs/duties upon receipt.
Should you have any other questions, feel free to e-mail us at email@example.com. We're here to help!